Playback Rewards, Inc. (“Playback”, “we”, “our” or “us”) respects your privacy. This Privacy Policy Notice (“Policy”) describes how we process your Personal Information when you visit our Website, http://playbackrewards.com (“Website”), use our mobile or web applications (“App” or “Apps” and together with the Website “Services”), and when you interact with us via email or other communication method. This Policy is incorporated into and forms part of our Terms of Service Agreement and also incorporates our Cookie Policy.
Please read this Policy carefully to understand our privacy practices when you use our Services. By creating a Playback user account, or by otherwise accessing, using, or interacting with the Services, you expressly consent to our collection, use, disclosure, sharing and retention of your information as described in this Policy. We may modify this Policy at any time at our discretion. Material changes will be conspicuously posted on the Website or otherwise communicated to you. All changes will be effective immediately upon posting to the Website.
FOR US RESIDENTS: PLEASE SEE THE “US STATE CONSUMER PRIVACY RIGHTS” SECTION BELOW FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.
FOR CANADIAN RESIDENTS: PLEASE SEE THE “CANADIAN PRIVACY RIGHTS” SECTION BELOW FOR ADDITIONAL TERMS THAT APPLY TO YOU.
FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA, SWITZERLAND, OR THE UNITED KINGDOM: PLEASE SEE THE “EEA, UK & SWISS PRIVACY RIGHTS”SECTIONBELOW FOR ADDITIONAL TERMS THAT APPLY TO YOU.
I. WHAT IS PERSONAL INFORMATION?
For purposes of this Privacy Policy, “Personal Information” or “Personal Data” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
II. CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We collect specific categories of Personal Information. When you access our Services, we may collect certain information to complete your request. The information we collect varies depending on the Services you are using.
We describe how we collect information on our Services below:
III. SOURCES OF THE INFORMATION WE COLLECT AND THE PURPOSE FOR WHICH WE COLLECT IT
The charts below list the categories of Personal Information we may collect, as well as the sources we collect the information and the purpose(s) for such collection.
Information we collect from you
We collect certain Personal Information from you directly or automatically using technology for the purposes described below:
Information we collect from third party sources
We collect Personal Information from various third-party companies and public sources as described below:
Disclosing Personal Information
For Data Collected via Google APIs:
We adhere to the Google API Services User Data Policy, including the Limited Use requirements, for any information collected through Linked Accounts. Use of this information will be limited to providing or improving user-facing features of the Services. We do not share your information that we receive through Google APIs with third parties other than those service providers as necessary to support functions we need to operate our Services, for legal or security reasons, or as part of an acquisition or liquidation.
For All Data Not Collected via Google APIs:
We may disclose your Personal Information as follows:
IV. DE-IDENTIFIED/AGGREGATED DATA
We may aggregate or de-identify Personal Information we collect through our Website and App and when operating our business. For example, we may aggregate Personal Information to calculate the percentage of users in a particular state. Once information or data has been de-identified and/or aggregated, such information is no longer Personal Information.
Playback may use or share such de-identified or aggregated data for any legal purpose at its sole discretion.
V. LINKED ACCOUNTS
To enable the Services to function and provide rewards to you, we may need to access and record your game-related purchases. We achieve this by collecting the game-related purchase receipts sent to you via email. To collect these receipts, verify their authenticity, and mitigate the risk of fraud or other violations of the Playback Terms, we require that you link your email account to Playback by granting Playback access to your account through your email provider (such as via the Google OAuth API) (the “Linked Accounts”).
Playback will only search for and collect information from your linked accounts that is directly related to game or digital entertainment purchase receipts sent by game publishers, digital entertainment providers, or game-related platforms and payment processors (such as the Apple App Store or Google Play). By creating a Playback account or by accessing or using the Services, you authorize Playback to have read-only access to your linked accounts to search, collect, and process emails from these third-party senders for the explicit purpose of providing the Services to you.
Playback will not knowingly collect any information unrelated to game or digital entertainment-related purchase receipts. If any information is collected from your linked accounts that is deemed unnecessary to perform the Services, that information will be deleted as soon as reasonably practicable. Playback will only have read-only access to your linked accounts, meaning we can only view email content necessary to provide the Services to you. Playback will not be able to make changes to your linked account, send emails from your linked account, or otherwise manage or administer your linked account.
If you connect or authenticate to our Services using a third-party service (such as through Facebook) or during the Linked Accounts setup process, you authorize Playback to pre-populate the registration and other relevant information fields consistent with what has been specified above to your Playback account and/or to use such third-party network credentials to log you into the Service. If you connect your Playback account to a third-party service, you agree to comply with the terms, conditions, and policies applicable to that service.
VI. ACCOUNT VERIFICATION AND GIFT CARD REDEMPTION
In order to redeem rewards, you will need to complete an account verification process through our third-party partner, Stripe. This includes providing a valid form of government identification, which will be used to verify your identity and eligibility to use the Service. This data (including your identification card image, address, date of birth, and selfie picture) is subject to Stripe’s data privacy policy and will only be used for account verification, fraud prevention, customer support, and legal compliance purposes. Data you provide through this process is not stored or retained directly by Playback. Gift cards are provided through our third-party partner, Tremendous, and any data you provide directly to them through the redemption process (including your email address) is subject to their privacy policy.
VII. PLAYTIME REWARDS
You may also choose to provide additional information related to your Playback account. This includes opting into a feature to earn rewards in real-time based on your usage of certain mobile applications (“Playtime Rewards”). To participate in Playtime Rewards, you must enable the App Usage mobile device permission for the Playback mobile application. Enabling this permission will grant Playback access to verify the installed applications on your device and aggregate and validate your usage of those applications, which is necessary to provide the Playtime Rewards feature to you. You may disable the App Usage permission at any time by going to Settings on your device, selecting Apps, locating the Playback Rewards app, and selecting Permissions.
VIII. WEBSITE ANALYTICS
We use third-party software tools on our Website to learn more about how visitors navigate the Website and view content. These third-party analytics providers provide us with analytical information collected through the Cookies that we use to improve the Website, ensure it is easy to use, and develop content that is both interesting and customized.
IX. TARGETED ADVERTISING
We may use service providers and other third parties to serve you customized internet-based advertisements. Those ad networks use Cookies and other tracking technologies to serve ads based on your prior visits to our Website. These ad networks may place and store cookies on the devices you use to access our Services and collect information, including your browsing behavior, referring websites, and your response to advertisements.
X. YOUR CONSUMER PRIVACY CHOICES
XI. LEAVING OUR WEBSITE AND/OR LINKING TO THIRD PARTIES
We strive to ensure that any information you send us is safe. When you leave this Website and go to another linked website, we are not responsible for the content or availability of the linked website. Please be advised that we do not represent either the third party or you if you enter into a transaction on the third-party website. Further, the privacy and security policies of the linked website may differ from those practiced by us. The inclusion of any link does not imply our endorsement of any other company, its website(s), or its product(s) and/or services(s). We are not responsible for the privacy practices or content of any other website.
XII. SOCIAL MEDIA AND PLUG-INS
Our online Services may use social media plug-ins (e.g., the Facebook "Like" button and "Share to X/Twitter" button) to enable you to easily interact with certain social media websites (e.g., Facebook, X/Twitter, Instagram) and share information with others. When you visit our online Services, the operators of the available social media plugins can place a cookie on your device, enabling such operators to recognize individuals who have previously visited our online Services. If you are logged into these social media websites while visiting our online Services, the social media plugins allow the relevant social media Website to receive information that you have visited our online Services or other information.
The social media plugins also allow the applicable social media website to share information about your activities with our online Services with other users of the social media website. For example, Facebook Social Plugins allow Facebook to show your "Likes" and comments on our online Services to your Facebook friends. Facebook Social Plugins also allow you to see your friends' Facebook activity on our online Services. We do not control any of the content from the social media plugins. We may also interact with you on social media platforms. If you contact us on one of our social media platforms, request Services, or otherwise communicate directly with us on social media, we may contact you to interact with you. For more information about social media advertising and social media plugins from other social media websites, please refer to those website's privacy and data-sharing statements.
Playback integrates with Linked Accounts to authenticate your Playback account.
XIII. CHILDREN'S PRIVACY
Our Website and Services are not intended for or directed to individuals under 13 years of age, and we do not knowingly collect any Personal Information from children under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, YOU MAY NOT ACCESS OR USE THE SERVICE AT ANY TIME OR IN ANY MANNER. We restrict the use of our Services to individuals age 18 and above. If you are a parent or guardian of someone under the age of 13 and discover that your child has submitted Personal Information to us, please contact us at help@playbackrewards.com.We will make reasonable efforts to remove such information from our databases.
XIV. DATA SECURITY POLICY & USER RESPONSIBILITIES
We take the protection of your information seriously and take reasonable and appropriate physical, administrative, and technical measures to protect the information collected through our Website. While we implement commercially reasonable security measures to protect your privacy, please keep in mind that the Internet is not a 100% secure medium for communication, and we cannot guarantee that the information collected about you will always remain private when using our Website and/or Services. As a result, while we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
XV. CHANGES TO THIS PRIVACY POLICY
As our organization changes over time, this Privacy Policy may change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on our Services. We will provide you notice of material changes by indicating that the Privacy Policy has been updated on our homepage and will indicate the date we made the update above. Your continued use of any of the Services after the changes have been made will constitute your acceptance of the changes. Please, therefore, make sure you read any such notice carefully. If you do not wish to continue using the Services under the new version of the policy, please cease using the Services.
Contact Us
Playback Rewards Inc.
Attn: Data Privacy Request
821 East Washington Ave; Suite 200
Madison, WI 53703
Email: help@playbackrewards.com
Last updated: July 8, 2025
STATE AND COUNTRY SPECIFIC ADDENDUMS
NOTE: These only apply to any information collected from your use of the Website and not information collected by the business from your use of the Apps. The Apps require your personal information in order to provide the Services to you, so your sole remedy is to end your use of the Services and Delete Your Account.
US STATE CONSUMER PRIVACY RIGHTS
The terms in this section apply to US residents of states with consumer privacy laws. Under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act, (together, the “CCPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Delaware Personal Data Privacy Act (“DPDPA”), the Iowa Consumer Data Protection Act (“ICDPA”), the Montana Consumer Data Privacy Act (“MCDPA”), the Nebraska Data Privacy Act (“NDPA”), the New Hampshire Data Privacy Act (“NHPA”), the New Jersey Data Privacy Act (“NJDPA”), the Oregon Consumer Privacy Act (“OCDPA”), the Texas Data Privacy and Security Act (“TDPSA”),the Utah Consumer Privacy Act (“UCPA”)or the Virginia Consumer Data Privacy Act (“VCDPA”), residents of those states have additional rights with regard to their Personal Information. We have provided a summary of those rights below. In the event of a conflict between this Section and the remainder of this Privacy Policy, this Section shall take precedence for the applicable US state residents. Certain capitalized terms not defined in this Privacy Policy have the meanings set forth in the relevant acts described above.
Mandatory California Privacy Disclosures
We make the following disclosures for the purpose of complying with California law:
Your State Consumer Privacy Rights
Depending upon the state in which you live, you may have the following consumer privacy rights:
We will not charge or penalize you for requesting information and otherwise exercising your rights as described in this Privacy Policy, but we may reasonably limit the number of requests you may make and impose appropriate charges as permitted by law. In some instances, you may request that we delete your Personal Information, consistent with your general right to request that we, as a business, delete any of your Personal Information that we have collected from you. We will comply with your requests to the fullest extent allowed by applicable law. If you use an authorized agent to request information or exercise your rights, that authorized agent must meet the same authentication requirements that apply to the requests that we may receive directly from you. We may verify requests made by authorized agents to ensure security and comply with regulations and our internal policies.
Exercising Your Rights
Opting Out of the Sale of Sharing of Your Personal Information.
You may opt out of the Sale or Sharing of your Personal Information for targeted advertising.
Additional Information for State Residents: Appeal Process
If you disagree with our refusal to take action on your request to exercise your privacy rights, you have the right to ask us to reconsider. You must submit your request within 60 days of your receipt of our denial. You may submit your request to us by contacting us at the address listed in this Privacy Policy. Once we receive your request, we will acknowledge and start processing your request. Within 60 days of receiving your request, we will inform you in writing of any action taken or not taken in response to your request, including a written explanation of the reasons for our decision.
California Shine the Light
Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to obtain: (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by contacting us at at the address listed in this Privacy Policy. We will try to respond to your request within 45 days. If we require additional time, we will inform you of the reason and extension period. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. For data portability requests, we will select a format to provide your Personal Information to you. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.
CANADIAN PRIVACY RIGHTS ADDENDUM
Your Canadian Privacy Rights. Under Canadian privacy laws you have certain rights to access and correct Personal Information, subject to identity verification requirements and certain exceptions.
Right to Access. You have the right to confirm that we hold Personal Information about you, receive an explanation about how we use your Personal Information, and obtain access to your Personal Information.
Right to Rectification. You have a right to examine and challenge the accuracy and completeness of your Personal Information, and have your Personal Information amended where appropriate.
Right to Withdraw Your Consent. You have the right to withdraw your consent to processing your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. If your withdrawal of consent implicates the quality of our Services to you, we will notify you.
Right to Complain to a Data Protection Authority. You also have the right to lodge a complaint regarding the processing of your Personal Information with the applicable data protection authority. Please contact your local data protection authority for more information.
How to Exercise Your Rights. To exercise your rights described in this Section, you may submit your request to us by contacting us using the contact information listed below.
Data Transfers and Consent To Processing Outside of Canada or Quebec
We are based in the United States. We may transfer your Personal Information to the United States in connection with the operation of our business. To assist us in meeting our operational and legal obligations, we may also transfer or make your Personal Information accessible to one of our service providers located either in Canada (both inside and outside Quebec) or throughout the world. When we transfer your Personal Information outside of Canada, your Personal Information may be available to government officials in the United States or other countries. These countries have privacy laws that differ from Canadian privacy laws.
Additional Terms Applicable to Quebec Residents Only
If you are a resident of Quebec, Quebec law provides you with additional rights regarding the use of your Personal Information, subject to identity verification requirements and certain exceptions.
Right to Restriction of Processing. You have a right to direct us to cease disseminating your Personal Information or to de-index any hyperlink attached to your name that provides access to the information by a technological means, if the dissemination of the information contravenes the law or a court order.
Right to Request Deletion. You have a right to request that we delete Personal Information we collected from you. We will comply with such requests, and direct our Service providers to do the same, subject to certain exceptions permitted by applicable law.
Right to Portability. You may request copies of the Personal Information you have provided to us. Where possible, we will deliver the copy of your Personal Information to you using a structured, commonly used, and machine-readable format. Alternatively, you may request that we send your Personal Information to another business.
Translations. This Privacy Statement may be provided in several languages. In the event of conflict or inconsistency, the English language version of this Privacy Statement controls, unless otherwise required by applicable law. En cas de conflit ou d'incohérence, la version anglaise de cette politique de confidentialité contrôle, sauf si la loi applicable l'exige.
How to Exercise Your Rights. To exercise your rights described in this Section, you may submit your request to us by contacting us using the Contact Us information referenced in this Policy.
EEA, UK & SWISS PRIVACY RIGHTS
The purpose of this Section is to provide information and additional provisions that apply to Playback’s processing of Personal Data in accordance with the EU General Data Protection Regulation 2016/679, the UK General Data Protection Regulation and the Swiss Federal Data Protection Act (collectively “GDPR”). The terms in this section are only applicable to those persons located in the European Economic Area (“EEA”), Switzerland, and the United Kingdom (“UK”) (collectively, “EU Data Subjects”). In the event of a conflict between this section and the remainder of the Privacy Policy, this section shall control for EU Data Subjects.
Lawful basis for Processing Personal Data of European Data Subjects
We process the Personal Data of European Data Subjects on the following lawful bases:
In this case, we rely on the following lawful basis for processing Personal Data for the purposes set forth below:
Purpose of Processing and Lawful Basis
PRIVACY RIGHTS OF EUROPEAN DATA SUBJECTS
European Data Subjects have the following rights concerning their Personal Information under the General Data Protection Regulation, the UK GDPR or the Swiss FADP:
Exercising your rights under the European Data Protection Laws
You, or an authorized agent, may exercise your privacy rights by submitting a request to help@playbackrewards.com
We respond to and process requests promptly and within the time frames required by the European Data Protection Laws. Please note that all requests are subject to proper prior verification before processing.
If you are the authorized agent of an individual making a request, you may have to take additional steps to verify your identity and demonstrate that you can exercise the individual’s rights on their behalf.
Retention of European Data Subject Personal Data
Playback retains Personal Data for a period commensurate with the purposes for which the Personal Data was collected or obtained. The criteria used to determine the retention of Personal Data includes any time necessary for legal and compliance purposes. Personal data may be retained in archival format (e.g., data backups) beyond its retention period.
Marketing.
Playback does not process Personal Data of European Data Subjects for the purpose of marketing without first obtaining your express, opt-in consent or having a legitimate interest for doing so. You have the right to object to the processing of Personal Data for marketing purposes at any time by contacting us at the address listed above in this Privacy Policy.
Automated Decision Making.
We do not make any automated decisions on your behalf or about you without first obtaining your express, opt-in consent. In the event we secure your consent to do so, you have the right to object to the processing of Personal Data via automated decision making at any time by contacting us at the address listed above in this Privacy Policy.
Data Protection Inquiries
If you are a European Data Subject and you have questions about how we process your Personal Data, you may contact Playback’s Privacy Team at the address listed above in this Privacy Policy.
