Last Updated / Effective Date : May, 2026
Welcome to Playback Rewards (“Playback”, “Adwake”, "we", "our", or "us"). Playback Rewards is a service operated by Digital Media Technology, S.L.U., trading as “Adwake” (hereinafter “Adwake”), a company registered in Spain with its registered office at C/ Diputació 303, 3ª Planta, 08009 Barcelona, Spain.
By accessing or using Playback Rewards, a digital rewards platform that allows users to earn incentives and benefits by engaging with content, offers, and partner services; and by enrolling in the Playback Rewards program (“Program”) or otherwise clicking to accept when this option is made available to you, you agree to be bound by these Terms of Service ("Terms"). These Terms are entered into between you and Digital Media Technology, S.L.U. (trading as “Adwake”). Please read the Terms of Service carefully before you start to use the Platform.
In these Terms, the following words have the meanings set out below:
“Account” means the personal user account created by an End User on the Platform, identified by a unique email address and protected by a password.
“End User” or “you” means any natural person who creates an account on the Platform and uses the Services to discover Offers, complete tasks, earn Rewards, and redeem Redemption Prizes.
“Linked Email Accounts” means the optional feature that allows End Users to link their email account(s) to the Platform for the purpose of scanning purchase receipts to authenticate in-game purchases and earn Rewards. This feature operates in compliance with the Google API Services User Data Policy, including Limited Use requirements.
“Platform” means the Playback Rewards website (http://playbackrewards.com), mobile application, and any related digital interfaces through which the Services are made available.
“Playtime Rewards” means the optional feature that allows End Users to earn Rewards in real time based on their usage of certain mobile applications, subject to the End User granting the “App Usage” device permission. Playtime Rewards require your prior consent and can be disabled at any time via your device settings.
“Program” means the Playback Rewards loyalty program, which allows End Users to earn Rewards by engaging with Offers, completing tasks, making in-game purchases, and using the Playtime Rewards feature.
“Offers” means the tasks, activities, game installations, in-app purchases, surveys, or other actions made available to End Users through the Platform (including via integrated offerwalls) which, upon verified completion, entitle the End User to earn Rewards.
“Redemption Prizes” means the gift cards, prepaid cards, or other items available for redemption by End Users in exchange for accumulated Rewards. Redemption Prizes are provided by third-party partners and are subject to the terms and conditions of those partners.
“Rewards” means the points, credits, or other digital incentives accumulated by End Users through participation in the Program. Rewards have no cash value and cannot be transferred, sold, or exchanged for cash, except as expressly provided in these Terms. Rewards may be redeemed for Redemption Prizes in accordance with the conditions set out in Section 3.
“Services” means, collectively, the Platform and all features, content, tools and functionality provided by Playback, including the Program, Offers, Rewards, Redemption Prizes, Playtime Rewards, Linked Email Accounts, identity verification, and any other services made available through the Platform.
1.1. Acceptance: These Terms of Service are entered into between you and Adwake. The following Terms, together with any documents they expressly incorporate by reference (including our Privacy Policy), govern your access and the use of the Playback Rewards platform to earn Rewards (as defined above), including any content, features, online services, functionality, services, Redemption Prizes, and mobile applications offered on or through the Playback Rewards Platform.
1.2. Eligibility: The Program is open to individuals who are at least 18 years of age (or the age of majority in their jurisdiction of residence, if higher) and who provide accurate and valid personal information during enrollment. Participation is limited to one (1) account per email address.
1.3. Access: No subscription, registration or other fee is payable to Adwake. Some third-party Offers may involve in-app purchases - any such cost will be indicated before you engage with the Offer.
1.4. Updates. Adwake will inform you of, and provide, any updates - including security updates - necessary to keep the Platform in conformity, for the duration of your use of the service.
2. YOUR ACCOUNT
2.1. Account Registration: To access the Platform or some of the resources it offers, you may be asked to provide certain registration details or other information (hereinafter “Account”). To create your Account, you must: (i) download the Playback Rewards application or access the Platform via the website; (ii) enter a valid email address and create a password; (iii) complete the required registration details; (iv) read these Terms of Service and our Privacy Policy - both documents are made available to you before you accept; and (v) click "Create Account" or equivalent to confirm your acceptance. You are not bound by these Terms until step (v) is completed.
At each step of the registration process, you may go back and correct any information entered before submitting. If you identify an error after submission, you may correct it at any time via your Account settings or by contacting us at help@playbackrewards.com. These Terms and our Privacy Policy are available in English.
Upon completing your registration, Adwake will send you an acknowledgement of receipt by email to the address you provided, without undue delay. This email confirms that your Account has been created, that these Terms are in force between you and Adwake, and that you may access our Privacy Policy at any time at playbackrewards.com/privacy-policy. If you do not receive a confirmation email within 48 hours, please check your spam folder and contact us at help@playbackrewards.com.
2.2. Identity Verification and Eligibility: Adwake may verify your identity where reasonably necessary for fraud prevention, regulatory compliance, or before crediting or permitting the redemption of any Rewards, issuing or delivering any Redemption Prizes in any Reward Program, or otherwise providing you with access to or any benefit associated with the Platform and features, or your Account. We may do so by requesting—either directly or indirectly through a third-party verification service—that you provide a copy of your passport, driver's license, or national identification card, or by requiring you to verify the mobile phone number associated with your Account. Some of our services or Redemption Prizes may have additional eligibility requirements, and in such a case, Adwake may verify your eligibility using reasonable and proportionate methods. If you fail or refuse to provide the requested documentation within 15 calendar days from the date of our request, we may suspend the relevant transaction until verification is completed. We will inform you of the specific documents required, the reason for the verification, and the consequences of non-compliance. You have the right to contest any verification decision by contacting us at help@playbackrewards.com.
Any identity verification involving the processing of personal data will be carried out in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national data protection legislation, according to our Privacy Policy. Data collected for this purpose will be retained only for the period strictly necessary for verification and will thereafter be deleted or anonymized.
2.3. Account Security: If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Platform or portions of it using your username, password, or other security information.
2.4. Unauthorized Access: You agree to notify us immediately upon becoming aware of any unauthorized access to or use of your username or password, or any other breach of security that may compromise the security of your Account. You also ensure that you log out from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
2.5. Account Termination: These Terms are entered into for an indefinite period of time with no minimum commitment. You may terminate and delete your Account at any time without cause or fee (via the App or help@playbackrewards.com). Upon deletion: (a) Personal Data will be erased or permanently anonymized within a reasonable period following account closure, and in any event within the timeframes set out in the Privacy Policy, except where retention is required by applicable law; (b) any unredeemed Rewards will be permanently forfeited. This shall be communicated to you prior to your confirmation of Account closure; (c) a new Account may be created at any time.
2.6. Inactive Accounts: Any Account that has not been accessed for a continuous period of 12 months may be deemed inactive. We will notify you by email at least 30 calendar days before closing an inactive Account. During this notice period, you may reactivate your Account by logging in. Rewards earned and not yet expired will remain available for redemption during the 30 calendar days notice period. If you have any questions or wish to request reactivation of the closed Account please contact us at help@playbackrewards.com.
3. YOUR REWARDS
3.1. Tax Responsibility: You acknowledge and agree that Rewards and Redemption Prizes obtained through the Program may, depending on the tax legislation applicable in your jurisdiction, constitute reportable income or taxable earnings. Therefore, you are responsible for any and all tax liability arising from or associated with your use of the Platform and/or participation in the Reward Program, including liability arising from your accumulation of Rewards or your redemption of such Rewards. Where required by applicable law, we may ask you to provide information necessary for tax reporting. Adwake does not provide tax advice and is unable to determine the tax treatment applicable to your Rewards in your jurisdiction of residence. We encourage you to seek the advice of a tax expert to determine the tax consequences of your use of the Platform and the Reward Program, and any associated Rewards received or redeemed.
3.2. Reward Expiration and Forfeiture: Rewards are valid for a period of 24 months from the date of attribution. Any modification to the Reward expiration rules will apply only to Rewards attributed after the date on which the modified rules take effect and will be notified to you at least 30 calendar days in advance by email or in-app notification. Changes to unredeemed Rewards, already credited to your Account will not take effect until the end of the 30-day notice period, during which users will retain the ability to redeem their accrued Rewards prior to the change taking effect. If your Rewards expire, we will remove them from your Account. If you have any questions or concerns about these actions, please contact us at help@playbackrewards.com.
3.3. Redemption Prizes: The terms of use of each Redemption Prize are those of the relevant partner, which are made available to you before you request the exchange. Adwake is not the direct supplier of Redemption Prizes and shall not have any liability for your use or misuse of any Redemption Prize; however, Adwake remains responsible for the proper execution of the delivery of the Redemption Prize in accordance with Section 3.5.
3.4. Offer Tracking and Disputes: Reward crediting is dependent on accurate tracking and reporting by our third-party Offer providers. Adwake implements commercially reasonable measures to ensure the reliability of such tracking. If you believe an Offer was incorrectly not credited, you may submit a claim through our support channels at help@playbackrewards.com.
3.5. Delivery of Rewards and Redemption Prizes: Rewards are credited to your Account upon verified completion of the relevant Offer. Redemption Prizes are delivered electronically, typically within 48 hours. The Service is deemed performed when the digital content is made available or accessible to you.
3.6. Complaints: If you have any complaint regarding Offers, Rewards or Redemption Prizes, contact us at help@playbackrewards.com. We will provide a response within a reasonable time and in any event within the timeframe required by applicable law.
4. RESTRICTIONS AND PROHIBITED USES
4.1. You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to use the Platform:
4.2. Furthermore, you agree not to:
4.3. Prohibited Offer-Related Activities: You agree not to engage in any fraudulent, misleading, or abusive activities related to Offers, including but not limited to:
4.4. User Compliance with Third-Party Terms: When participating in any Offer, you agree to comply with all terms and conditions set forth by the respective third-party Offer provider for that Offer, as made available to you before you begin. In the event of a material breach of such third-party Offers terms directly attributable to you - including by providing false information, using automated or fraudulent means, or otherwise acting in a manner that has caused or is likely to cause the third-party Offer provider to reject the completion - Adwake may withhold or cancel the Rewards associated with the specific Offer, provided that we notify you in writing, specifying the nature of the conduct and the reasons for this decision. You shall have 15 calendar days from receipt of such notice to cease the conduct or to contest the determination by contacting help@playbackrewards.com.
5. MONITORING AND ENFORCEMENT
5.1. We have the right to:
5.2. Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Platform. In the context of any such investigation or disclosure, we will endeavour to act proportionately and to limit any negative impact on your account. You retain all of your legal rights, including the right to contest any measure taken against you.
5.3. We cannot review all material before it is posted on the Platform and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for the performance or nonperformance of the activities described in this section.
6. LIABILITY AND PLATFORM AVAILABILITY
6.1. Liability: We do not exclude or limit in any way our liability to you where it would be unlawful to do so. To the fullest extent permitted by applicable law, Adwake and its affiliates, licensors, service providers, employees, agents, officers, and directors shall not be liable for any damage or loss caused by any third-party partner of your Program, or for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or cost of substitute services, arising out of or in connection with your use of, or inability to use, the Platform or the Program.
6.2. Platform availability: Adwake will use reasonable efforts to ensure the Platform remains available and functional. However, Adwake shall not be liable for any temporary unavailability of the Platform resulting from circumstances beyond its reasonable control, including but not limited to technical failures of third-party infrastructure, force majeure events, or scheduled maintenance, provided that Adwake notifies users of planned maintenance where reasonably practicable.
7. PRIVACY POLICY
For comprehensive details on how we collect, use, and protect your information, please refer to our Privacy Policy. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.
The Service is accessible via the mobile application (Android) and the Website. It requires an active internet connection. The Service interoperates with: Google APIs (Linked Email Accounts), Stripe Identity (KYC), Tremendous (gift card delivery), and third-party offerwall providers. The optional Playtime Rewards feature requires the "App Usage" device permission, revocable at any time.
8. LINKS
This Website may include or display links to other websites for your convenience and information. Such websites may operate independently of us. These linked sites may have their own privacy policies, which we strongly encourage you to read when you visit them. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the content of such websites, their use or their privacy practices.
9. MODIFICATIONS TO TERMS
We may update these Terms to reflect changes in our services or legal requirements. For material changes, we will notify you at least 30 calendar days before they take effect, by email or in-app notification. Non-material changes (e.g. typographical corrections, formatting) may take effect upon posting. If you do not agree with any material change, you may terminate your account before the change takes effect.
10. CONTACT US
If you have any questions or concerns regarding these Terms of Service or the Playback Program, please contact us at: help@playbackrewards.com. We are committed to addressing your inquiries and providing support.
11. USER LIABILITY
You are liable to Adwake for any loss or damage caused by any breach of your obligations under these Terms, in accordance with applicable law or your fraudulent use of the Platform. This includes loss suffered by Adwake as a result of third-party claims brought against Adwake arising directly from any breach.
You agree to indemnify, and hold harmless Adwake, its affiliates, and their respective officers, directors, employees, and service providers and contractors acting within the scope of their engagement with Adwake, from and against any third-party claims, damages, losses and reasonable documented costs, expenses, or fees arising directly and solely from:
(i) your wilful misconduct or gross negligence in breach of these Terms;
(ii) your fraudulent use of the Platform; or
(iii) your intentional infringement of a third party's intellectual property rights through content you intentionally submit to the Platform.
This obligation applies only where the claim would not have arisen but for your own fault, and does not extend to claims arising from Adwake's acts, omissions, negligence, or breach of these Terms. Before claiming any loss from you, Adwake will notify you in writing, explain what happened, and give you 30 calendar days to remedy the situation or to contest the claim by contacting help@playbackrewards.com.
This Section applies only to the extent consistent with the mandatory consumer protection laws of your country of residence and creates no liability beyond what would arise under applicable law in the absence of this clause.
12. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of Spain. You may bring proceedings before the courts of your country of residence.
13. WAIVER AND SEVERABILITY
No waiver by Adwake of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Adwake to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
14. ENTIRE AGREEMENT
The Terms of Service and our Privacy Policy constitute the sole and entire agreement between you and Adwake with respect to the Platform and supersede all prior communications or proposals relating to the Service, both written and oral, with respect to the Platform. Nothing in these Terms affects your statutory rights under applicable mandatory consumer protection law.
Last updated: June 2026.
© 2026- DIGITAL MEDIA TECHNOLOGY S.L.U - Reproduction in whole or in part is prohibited. All rights reserved.
Digital Media Technology, S.L.U.
CIF. B66459660
Headquarters: C/ Diputació 303 Tercera Planta. 08009 Barcelona - Spain
Email: help@playbackrewards.com
