Last Updated / Effective Date: March, 2026
Welcome to Playback (“Playback”, “Adwake, "we", "our", or "us"). By accessing or using Playback Application and enrolling in the Playback program (“Program”), you agree to be bound by these Terms of Service ("Terms").
PLEASE READ THE TERMS OF SERVICE CAREFULLY BEFORE YOU START TO USE THE PLATFORM. BY USING THE PLATFORM OR BY CLICKING TO ACCEPT OR AGREE TO THE TERMS OF SERVICE WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY, LOCATED AT, INCORPORATED HEREIN BY REFERENCE INCLUDING YOUR AGREEMENT TO RESOLVE DISPUTES WITH ADWAKE THROUGH ARBITRATION. THIS INCLUDES, BUT IS NOT LIMITED TO, CONDUCTING THIS TRANSACTION ELECTRONICALLY AND ACCEPTING THE DISCLAIMER OF WARRANTIES, DAMAGE AND REMEDY EXCLUSIONS AND LIMITATIONS, BINDING ARBITRATION PROVISION, CLASS ACTION WAIVER, JURY TRIAL WAIVER, AND A CHOICE OF CALIFORNIA LAW EXCEPT AS OTHERWISE PROVIDED HEREIN. IN ARBITRATION, THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE READ THESE PROVISIONS CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS.
1. PROGRAM ACCEPTANCE AND ELIGIBILITY
1.1. Acceptance: These Website Terms of Service are entered into between you and Adwake. The following Terms, together with any documents they expressly incorporate by reference, govern your access to participate in certain marketplace activities and the use of the Playback Rewards platform to earn Rewards (as defined below), including any content, features, online services, functionality, services, Redemption Prizes, and mobile applications offered on or through the Playback Rewards Platform.
1.2. Eligibility: The Program is open to individuals who are at least 18 years of age (or the age of majority in their jurisdiction of residence, if higher) and who provide accurate and valid personal information during enrollment. Participation is limited to one (1) account per email address.
2. YOUR ACCOUNT
2.1. Account Registration: To access the Platform or some of the resources it offers, you may be asked to provide certain registration details or other information (“Account”). It is a condition of your use of the Platform that all the information you provide on the Platform is correct, current, and complete.
2.2. Identity Verification and Eligibility: Adwake also reserves the right to verify your identity to our complete satisfaction before crediting or permitting the redemption of any Rewards, issuing or delivering any Redemption Prizes in any Reward Program, or otherwise providing you with access to or any benefit associated with the Platform and features, or your Account. We may do so by requesting—either directly or indirectly through a third-party verification service—that you provide a photocopy of your passport, driver's license, or state identification card, requiring you to verify the mobile phone number associated with your Account, or by any other proof of identity or eligibility we may require. Some of our services or Redemption Prizes may have additional eligibility requirements, and in such a case, Adwake also reserves the right to determine or verify your eligibility using methods it deems appropriate. Failure or refusal to provide requested documentation or proof of identity or eligibility is grounds for denying access to or any benefit associated with the Platform or your Account.
2.3. Account Security: If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Platform or portions of it using your username, password, or other security information.
2.4. Unauthorized Access: You agree to notify us immediately of any unauthorized access to or use of your username or password, or any other breach of security. You also agree to ensure that you log out from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
2.5. Account Termination and Platform Access: We reserve the right to terminate or suspend accounts for suspected fraud, abuse, or violation of these Terms or the Playback Program. We also reserve the right to withdraw or amend this Platform, including any Rewards, Offers, feature, service, or material we provide on the Platform, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Platform is unavailable at any time or for any period, or if we prevent you from using the Platform.
2.6. Inactive Accounts: Any Account that has not been accessed and Rewards have not been received or redeemed for one (1) year or more may be deemed inactive and the Account closed and any unused Rewards will be forfeited. We may also modify our inactive account rules and policies in our Reward Programs from time to time, and if your Account becomes inactive pursuant to such rules or policies then in effect, we may close your Account accordingly, without any compensation or further obligation to you with respect to the closed Account. If you have any questions or concerns about these actions or wish to request reactivation of the Account (subject to the terms, limitations, and requirements we may impose from time to time), please contact us at help@playbackrewards.com. Rewards may not be reinstated if an Account is reactivated.
2.7. Contact Us Regarding Your Account: If you have any questions or concerns regarding your account, these Terms of Service, or the Playback Program, please contact us at: help@playbackrewards.com. We are committed to addressing your inquiries and providing support.
3.4. Tax Responsibility: You acknowledge and agree that we do not have the ability, in each instance, to determine whether the Rewards you received or redeemed in any Reward Program are considered reportable income or taxable earnings in your jurisdiction. Therefore, you are responsible for any and all tax liability arising from or associated with your use of the Platform and/or participation in the Reward Program, including liability arising from your accumulation of Rewards or your redemption of such Rewards. As a condition of your continued use of the Platform and our services, we reserve the right to require you to provide information necessary for tax reporting if our records show that you are or may be required to report the value of your redeemed Rewards to an appropriate tax authority. We encourage you, and it is your responsibility, to seek the advice of a tax expert to determine the tax consequences of your use of the Platform and the Reward Program, and any associated Rewards received or redeemed.
3.5. Reward Expiration and Forfeiture: We may also adopt or modify our Reward expiration rules and policies for any past, present, or future Rewards from time to time. If your Rewards expire pursuant to such rules or policies then in effect, we may remove such Rewards from your Account, without any compensation or further obligation to you with respect to the expired Rewards. If you have any questions or concerns about these actions, please contact us at help@playbackrewards.com.
3.6. Redemption Rewards: Adwake does not endorse, guarantee, or assume responsibility for any Redemption Prize and shall not have any liability for your use or misuse of any Redemption Prize. Redemption Prizes may be subject to additional terms, conditions, and restrictions provided by the Redemption Prize provider.
3.7. Offer Tracking and Disputes: Reward crediting is dependent on accurate tracking and reporting by our third-party Offer providers. While we strive to ensure all completed Offers are rewarded, Adwake is not responsible for technical issues or discrepancies on the part of third-party Offer providers that may prevent an Offer from being tracked or credited. If you believe an Offer was incorrectly uncredited, you may submit a dispute through our support channels. Final determination regarding the crediting of Rewards for disputed Offers rests with the respective third-party Offer provider, and Adwake's decision based on their data will be final.
4. RESTRICTIONS AND PROHIBITED USES
4.1. You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to use the Platform:
4.2. Furthermore, you agree not to:
4.3. Prohibited Offer-Related Activities: You agree not to engage in any fraudulent, misleading, or abusive activities related to Offers, including but not limited to:
4.4. User Compliance with Third-Party Terms: When participating in any Offer, you agree to comply with all terms and conditions set forth by the respective third-party Offer provider. Your failure to adhere to their terms may result in the forfeiture of Rewards and/or termination of your Playback Account.
5. MONITORING AND ENFORCEMENT; TERMINATION
5.1. We have the right to:
5.2. Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Platform. YOU WAIVE AND HOLD HARMLESS ADWAKE, ITS PARENT, SUBSIDIARIES, AFFILIATES, LICENSEES, AND SERVICE PROVIDERS AND EACH OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
5.3. We cannot review all material before it is posted on the Platform and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for the performance or nonperformance of the activities described in this section.
6. LIMITATION OF LIABILITY AND DISCLAIMER
IN NO EVENT WILL ADWAKE, ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, OR ANY OF THEIR EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE PLATFORM, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE PLATFORM OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER THE APPLICABLE LAW.
YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER ADWAKE NOR ANY PERSON ASSOCIATED WITH ADWAKE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER ADWAKE NOR ANYONE ASSOCIATED WITH ADWAKE REPRESENTS OR WARRANTS THAT THE PLATFORM, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR PLATFORM OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
ADWAKE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
7. PRIVACY POLICY
For comprehensive details on how we collect, use, and protect your information, please refer to our Privacy Policy. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.
California Notice of Financial Incentive
Under California law, incentive programs may be considered a financial incentive. To view our notice of financial incentive, please visit: https://playbackrewards.com/privacy-policy/
8. LINKS
This Site may include, display or display links to other websites for your convenience and information. Such websites may operate independently of us. These linked sites may have their own privacy policies, which we strongly encourage you to read when you visit them. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the content of such websites, their use or their privacy practices.
9. MODIFICATIONS TO TERMS
We may update these Terms at any time to reflect changes in our services. Any changes or modifications to the Terms will be effective immediately upon posting the revised , which may also be accessed through your Account. You waive any right you may have to receive specific notice of such changes or modifications, except as required by law. Continued use of the Platform after updates constitutes your acceptance of these Terms and any changes or modifications to these Terms. You should review these Terms and our policies frequently to understand the terms that apply to the Reward Program.
10. CONTACT US
If you have any questions or concerns regarding these Terms of Service or the Playback Program, please contact us at: help@playbackrewards.com. We are committed to addressing your inquiries and providing support.
11. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Adwake, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the Platform, including, but not limited to, any use of the Platform's content, services, and products other than as expressly authorized in these Terms of Service, or your use of any information obtained from the Platform.
12. GOVERNING LAW AND JURISDICTION
12.1 OUTSIDE OF THE UNITED STATES
These Terms take into account consumer protection standards. These Terms are governed by the laws of Spain. If you reside in a country where consumer protection standards are higher than herein or under the laws of Spain, such higher standards prevail. You can bring legal proceedings in the courts in the country in which you reside.
12.2 IN THE UNITED STATES
The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of these Terms of Service. If the FAA is found not to apply to any portion of these Terms, then the applicable laws of the State of California shall apply without regard to choice-of-law principles.
13. ARBITRATION – US RESIDENTS (“ARBITRATION TERMS”)
YOU AND ADWAKE AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES OF ANY KIND OR NATURE, WHETHER BASED IN CONTRACT, STATUTE, REGULATION, OR TORT (COLLECTIVELY, “CLAIMS”), THAT ARISE OUT OF OR RELATE IN ANY WAY TO THESE TERMS, TO YOUR ACCESS TO OR USE OF THE SERVICES, OR TO ANY COMMUNICATIONS BETWEEN YOU AND ADWAKE, SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) PURSUANT TO THE FEDERAL ARBITRATION ACT, 9 U.S.C. §§ 1–16 (“FAA”), EXCEPT THAT (A) EITHER PARTY MAY ASSERT QUALIFYING CLAIMS IN SMALL-CLAIMS COURT IN LOS ANGELES COUNTY, CALIFORNIA, AND (B) ADWAKE MAY AT ITS SOLE DISCRETION SEEK TEMPORARY, PRELIMINARY, OR PERMANENT INJUNCTIVE RELIEF OR OTHER EQUITABLE REMEDIES IN ANY COURT OF COMPETENT JURISDICTION TO PROTECT ITS INTELLECTUAL-PROPERTY OR PROPRIETARY RIGHTS OR TO PREVENT UNAUTHORIZED ACCESS OR FRAUDULENT OR ILLEGAL ACTIVITY.
Pre-Arbitration Notice and Informal Resolution
Before either party commences arbitration, the party asserting a Claim must send a written Notice of Dispute (“Notice”) to the other party by certified mail (or by a nationally recognized overnight courier if no mailing address is provided). The Notice must include the claimant’s name, address, and email address; the factual basis and legal theory for the Claim; and the specific relief sought. You shall send the Notice to: Legal Department, Adwake Inc., 1234 Main Street, Suite 500, Los Angeles, CA 90000. Adwake shall send any Notice to the most recent email and physical address associated with your account. The parties shall make good-faith efforts to resolve the dispute informally for sixty (60) days following receipt of the Notice (“Informal Resolution Period”); only after the Informal Resolution Period may either party initiate arbitration.
Administration, Rules, and Delegation
The arbitration shall be conducted by a single, neutral arbitrator in accordance with the AAA Consumer Arbitration Rules then in effect, except as modified herein. The arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, formation, or scope of this Arbitration Agreement, including any contention that all or any part of this agreement to arbitrate is void or voidable (“Delegation Clause”). The seat and place of arbitration shall be Los Angeles, California, and the arbitration shall be conducted in English; however, hearings may take place virtually or in another locale agreed upon by the parties or directed by the arbitrator without affecting the seat of arbitration.
Mass-Arbitration Procedure
If twenty-five (25) or more Notices of substantially similar Claims involving the same or coordinated counsel are submitted within any ninety-day period (“Mass Filing”), the AAA’s Mass Arbitration Supplementary Rules shall apply. In any Mass Filing, the parties agree that the disposition of ten (10) bell-wether cases shall be completed first. The remaining cases shall be stayed pending the issuance of awards in the bell-wether cases and thereafter mediated in good faith for at least thirty (30) days. If the parties do not achieve a global resolution, the remaining cases may proceed in staged sets of twenty-five (25) cases at a time, subject to the same bell-wether protocol.
Limitations Period
ANY CLAIM SUBJECT TO ARBITRATION MUST BE FILED WITH AAA (OR, FOR SMALL-CLAIMS COURT ACTIONS, FILED IN COURT) WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES, OR SUCH CLAIM SHALL BE FOREVER BARRED.
Individual-Capacity Requirement and Class/Representative Action Waiver
ARBITRATION (OR A SMALL-CLAIMS COURT ACTION) SHALL PROCEED SOLELY ON AN INDIVIDUAL BASIS. YOU MAY BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE THE CLAIMS OF DIFFERENT INDIVIDUALS OR TO PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING, INCLUDING PRIVATE-ATTORNEY-GENERAL-ACT CLAIMS, UNLESS BOTH PARTIES PROVIDE EXPRESS WRITTEN CONSENT. BY ENTERING INTO THIS ARBITRATION AGREEMENT, YOU AND ADWAKE ARE EACH IRREVOCABLY WAIVING THE RIGHT TO A JURY TRIAL.
Costs and Fee-Shifting
The parties shall split equally all AAA administrative fees and the arbitrator’s fees, except that the consumer’s share of such fees will never exceed the filing-fee amount the consumer would pay to file the same Claim in the Superior Court of California, County of Los Angeles. The arbitrator shall award the prevailing party (as determined by the arbitrator) its reasonable attorneys’ fees, expert-witness fees, and costs, including AAA fees paid on the prevailing party’s behalf, except where such an award is prohibited by applicable law.
Interim Measures and Awards
The arbitrator may grant any remedy, legal or equitable, that would be available in a court under the law governing the Claim, including interim or provisional relief. Any interim measure ordered by the arbitrator may be enforced in any court of competent jurisdiction. The arbitrator shall issue a written, reasoned award. Judgment on the award may be entered by any court having jurisdiction thereof.
Confidentiality
Except to the extent disclosure is required by law, compelled by court order, or necessary to enforce or challenge an award, the parties, the arbitrator, and the AAA shall maintain the confidentiality of (a) the existence of the arbitration, (b) all submissions, testimony, and evidence in the arbitration, and (c) all rulings, decisions, and awards.
Severability
If any portion of these Arbitration Terms is found unenforceable, the remaining portions shall remain in full force, except that if the class-action waiver is deemed unenforceable, the entirety of these Arbitration Terms shall be null and void, and any dispute shall be heard in court, unless the parties agree otherwise. If for some reason the entirety of these Arbitration Terms is found to be unenforceable, then they won’t apply, and you and Adwake agree to resolve disputes in the state or federal courts as set forth in Section 15. Judgment on an arbitration award may be entered by any court having jurisdiction.
14. DISPUTE RESOLUTION – US RESIDENTS
Other than claims that must be resolved through binding arbitration (or that may be brought in small claims court), any disputes relating to your use of the Services, these Terms, or your communications with Adwake (e.g. an intellectual property rights infringement claim, or if the entirety of the Arbitration Terms is found to be unenforceable by a court) will be litigated exclusively in the federal or state courts of Los Angeles County, California; the parties consent to personal and exclusive jurisdiction in these courts.
15. LIMITATION ON TIME TO FILE CLAIMS
UNLESS PROHIBITED BY LAW, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR THE PLATFORM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
16. WAIVER AND SEVERABILITY
No waiver by Adwake of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Adwake to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
17. ENTIRE AGREEMENT
The Terms of Service and our Privacy Policy constitute the sole and entire agreement between you and Adwake with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Platform.
Last updated: March 2026.
© 2026- DIGITAL MEDIA TECHNOLOGY S.L.U – Reproduction in whole or in part is prohibited. All rights reserved.
